Bilingual Customer Service Support Representative – Patient Billing

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 incoming calls daily from patients, healthcare providers, and private insurance companies in both English and Spanish.

• Set up payment plans for patients with overdue balances.

• Consistently utilize various resources to address patient inquiries while on call.

• Achieve performance targets.

• Gain proficiency in processes after completing a comprehensive training program.

• Provide outstanding customer experiences through innovation and ongoing improvement.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Bilingual in English and Spanish.

• Minimum of 1 year of customer service experience.

• Capability to work and learn in a dynamic environment.

• Professionally fluent in both English and Spanish.

• Strong attention to detail and concentration.

• Ability to thrive in a team-oriented setting.

• Excellent organizational abilities.

• Skill in navigating multiple computer screens and applications.

• Proficient in alpha-numeric data entry.

• Outstanding communication skills.

• Energetic and passionate about customer service.

• Capability to find solutions to complex patient billing challenges.

• Available work schedule: Monday–Friday, 11am–8pm EST (with corresponding Central, Mountain, and Pacific times).

• Training availability: 9am–6pm EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.