Bilingual Customer Service Representative, Travel Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide professional and empathetic support by answering incoming client calls

• Serve as a knowledgeable resource for insured members, their families, and medical facilities regarding coverage and benefits

• Initiate claim files and guide clients to the suitable healthcare providers

• Clarify travel insurance coverage, including relevant exclusions and maximum limits

• Authorize specific medical tests and coordinate necessary services when required

• Support clients throughout the claims process and ensure timely follow-ups

• Record interactions and transactions within the claims management system

• Collaborate with various departments to address client requests and complaints

• Uphold a high standard of customer service in a fast-paced, team-oriented setting

⛳️ Requirements

• Possession of a college diploma or equivalent qualification

• Background in customer service, telecommunications, or claims assistance

• Bilingual proficiency in English and French to support clients in both languages

• Knowledge of a third language is considered an asset

• Exceptional communication skills and a commitment to professionalism

• Strong customer service focus

• Capability to thrive in a dynamic, team-oriented environment

• Proficient computer skills, including Microsoft Office and internet navigation

• Availability from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays

• Willingness to work a rotating schedule of 32–40 hours per week

🏝️ Benefits

• 3 weeks of vacation

• Comprehensive group insurance plan, encompassing health coverage with 100% prescription drug coverage, dental, life, and travel insurance

• Retirement savings plan

• Wellness program including access to a fitness facility, physical activities, and health-related seminars

• Opportunities for career advancement and professional development

• Financial assistance program for continuing education