Bilingual Customer Service Representative, Spanish – English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound calls across various portfolios.

• Utilize multiple web-based applications for thorough investigation and verification.

• Provide accurate and prompt responses to inquiries from existing and potential customers.

• Convey the appropriate actions to clients in a courteous and professional manner.

• Establish customer trust in Propel's services as a knowledgeable expert.

• Collaborate with the team to achieve both individual and collective objectives.

• Assist clients with online loan applications and the funds transfer process.

• Report directly to the Manager of Operations.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 1 year of experience in customer service or a call center environment.

• Strong verbal and written communication skills in English; proficiency in Spanish is a plus.

• Outstanding customer service abilities: capable of building rapport and managing escalated calls effectively.

• Proficient in Microsoft Office and Internet usage.

• Ability to prioritize tasks and manage high call volumes while maintaining a professional and friendly demeanor.

• Proven capability to excel in a dynamic and goal-focused setting.

• Availability to work Monday to Friday from 3 PM to 11 PM and weekends from 10 AM to 6 PM.

🏝️ Benefits

• Opportunities for growth and advancement – we take pride in promoting internally.

• Exceptional company culture.

• Competitive salary along with health benefits.

• Comprehensive vacation package.

• Group health and dental insurance.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive workplace.

• Performance-based incentive programs may include bonuses and commissions.