Bilingual Customer Service Representative – Group Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist members throughout Canada as a Bilingual Customer Service Representative.

• Deliver member support and services via email and telephone.

• Efficiently resolve issues and foster a positive team atmosphere.

• Provide top-tier customer service consistently.

• Aid callers while managing multiple applications simultaneously.

• Quickly learn how to achieve optimal results in various settings.

• Work scheduled evening shifts post-training between 8:00 AM–9:00 PM AT, Monday to Friday.

• Engage in shift bidding twice a year, based on business requirements and seniority.

• Maintain a secure, quiet, and distraction-free remote work environment.

⛳️ Requirements

• High school diploma is mandatory; post-secondary education or equivalent experience is preferred.

• Bilingual proficiency in English and French, both written and spoken.

• Excellent communication abilities via email and phone.

• Strong attention to detail in a fast-paced environment.

• Capability to work independently in a remote setting.

• Ability to sit while utilizing a computer and headset for extended durations.

• Strong technical skills and adeptness in navigating multiple applications.

• Proven problem-solving skills and aptitude for quick learning.

• Designated private workspace at home with a locked door and secure perimeter.

• Quiet, distraction-free workspace without competing responsibilities.

• A minimum of 2 years of successful experience in a Contact Centre environment.

🏝️ Benefits

• Comprehensive virtual paid training program.

• Monday to Friday shifts concluding by 9 PM AT; no overnight or weekend shifts.

• Permanent full-time position with potential for advancement.

• Flexible working arrangements and work-life balance, including remote and hybrid options.

• Extensive health, vision, and dental coverage, fully employer-paid starting on the first day.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual incentive bonus.

• Paid vacation.

• One additional week of vacation granted in the first year.

• Optional Vacation Purchase Program.

• Opportunities for personal learning, growth, and career advancement.

• Supportive leadership and an award-winning workplace culture.

• Recruitment accommodations or adjustments are available.