Bilingual Customer Service Representative, French

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage a significant volume of inbound and outbound customer calls throughout the day.

• Support customers with insurance-related matters, including missing documentation, policy cancellations, coverage discrepancies, and payment issues.

• Reach out to insurance providers to confirm policy information and gather necessary documentation.

• Clarify insurance requirements and subsequent steps for customers.

• Precisely record customer interactions and updates within internal systems.

• Leave professional, scripted voicemails when customers or insurance representatives are not available.

• Adhere to established procedures, compliance protocols, and quality standards.

• Achieve productivity, attendance, and performance targets.

• Ensure a positive and professional customer experience with every interaction.

• Engage in classroom-style training, system instruction, job shadowing, supervised call handling, and ongoing coaching.

⛳️ Requirements

• Proficient in both French and English (written and spoken).

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Capable of typing a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Ability to work independently in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Must successfully complete a training assessment to transition into the designated schedule.

• Available to work the specified CST training or assigned schedules.

🏝️ Benefits

• Paid training program.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation or Sick Leave).