Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage inbound and/or outbound customer communications

• Deliver customer service in a dynamic and fast-paced setting

• Effectively multitask and navigate through various systems

• Operate remotely from home as part of global teams

• Successfully complete the resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check phases

⛳️ Requirements

• Prior experience in a US BPO or call center environment

• Exceptional spoken and written English skills

• Strong customer service abilities and communication proficiency

• Experience in managing inbound and/or outbound customer interactions

• Capability to multitask and work effectively across various systems

• Professional, dependable, and detail-oriented attitude

• Comfortable operating in structured remote settings

• Windows 11 PC (Mac devices not supported)

• 16 GB RAM minimum

• Dual monitor setup

• Webcam and headset required

• i5 processor or better

• High-speed fibre internet with a wired connection (Ethernet cable)

• Backup power solution necessary

• Proficiency in Microsoft Teams / Office 365

• Resume must be submitted in English

• Must complete all stages of the hiring process

• Successful completion of relevant background checks may be necessary for employment

🏝️ Benefits

• Weekly payments made in arrears

• Full compensation for training provided

• Fully remote work from home opportunity

• Independent contractor position