Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US.

• Manage both inbound and/or outbound customer interactions.

• Deliver outstanding customer service in a dynamic environment.

• Efficiently multitask across various systems.

• Collaborate with international teams while working remotely.

• Facilitate every phase of the hiring process, which includes reviewing resumes, completing pre-screen questionnaires, conducting one-way video interviews, participating in pre-screen interviews, attending live interviews, and performing background checks.

⛳️ Requirements

• Prior experience in a US BPO or call center setting.

• Proficient in spoken and written English.

• Exceptional customer service and communication abilities.

• Experience in managing inbound and/or outbound customer interactions.

• Capability to multitask and work effectively across multiple systems.

• A professional, dependable, and detail-oriented approach.

• Comfort in structured remote work environments.

• A Windows 11 PC (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and headset required.

• i5 processor or better.

• Reliable fibre internet connection with a wired setup (Ethernet cable).

• Backup power solution available.

• Familiarity with Microsoft Teams and Office 365.

• Resume must be submitted in English.

• Successful completion of any necessary background checks may be required.

• Candidates must go through all stages of the hiring process.

• Applications must fulfill all minimum technical specifications.

🏝️ Benefits

• Weekly payments made in arrears.

• Comprehensive training compensated in full.

• Fully remote work opportunity.

• Work from the comfort of your home.

• Independent contractor status.