Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US.

• Manage both inbound and outbound customer communications.

• Operate efficiently across various systems within a dynamic customer service setting.

• Deliver customer assistance in diverse areas such as Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, and Call Center / BPO Environments.

• Fulfill all necessary stages of the hiring process: Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Pre-Screen Interview, Live Interviews, and Background Check.

⛳️ Requirements

• Prior experience in a US BPO or call center.

• Exceptional spoken and written English skills.

• Strong abilities in customer service and communication.

• Experience in managing inbound and/or outbound customer interactions.

• Capability to multitask and operate effectively across multiple systems.

• Professional, dependable, and detail-oriented approach.

• Comfort in working within structured remote environments.

• Windows 11 PC (Mac systems are not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• Must have a webcam and headset.

• i5 processor or above is necessary.

• Fibre internet with a wired connection (Ethernet cable) is required.

• A backup power solution is essential.

• Proficiency in Microsoft Teams and Office 365.

• Resume must be submitted in English.

• Successful completion of a relevant background check may be necessary.

• All stages of the hiring process must be completed.

🏝️ Benefits

• Weekly payment in arrears.

• Full payment for training provided.

• Fully remote work from home opportunity.

• Independent contractor status.