Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage both inbound and outbound customer communications

• Operate efficiently across various systems in a dynamic customer service setting

• Oversee all phases of the recruitment process: reviewing resumes, administering pre-screen questionnaires, conducting one-way video interviews, holding pre-screen interviews, facilitating live interviews, and performing background checks

• Deliver customer support across multiple domains including general customer service, healthcare assistance, technical support, billing inquiries, sales assistance, appointment coordination, collections, administrative tasks, live chat/email support, retention/escalations, and call center/BPO environments

⛳️ Requirements

• Prior experience in a US BPO or call center environment

• Exceptional verbal and written English skills

• Strong ability in customer service and effective communication

• Experience in managing inbound and/or outbound customer interactions

• Capacity to multitask and perform efficiently across various systems

• Professional, dependable, and detail-oriented approach

• Comfortable working in structured remote settings

• Windows 11 PC (Mac systems not supported)

• Minimum of 16 GB RAM

• Dual monitor setup

• Webcam and headset required

• i5 processor or better

• Fibre internet with a wired connection (Ethernet cable required)

• Backup power solution necessary

• Proficiency in Microsoft Teams and Office 365

• Resume must be submitted in English

• Successful completion of a relevant background check may be necessary for candidates who are shortlisted

🏝️ Benefits

• Weekly payments in arrears

• Comprehensive training paid in full

• Fully remote work from home opportunity

• Independent contractor position