Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage both inbound and/or outbound customer communications

• Operate efficiently across various systems in a dynamic customer service setting

• Oversee all phases of the recruitment process, including resume evaluation, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background verification

• Work remotely from home in a well-organized environment

⛳️ Requirements

• Prior experience in a US BPO or call center

• Exceptional spoken and written English skills

• Strong customer service and communication abilities

• Experience in managing inbound and/or outbound customer interactions

• Capability to multitask and operate effectively across multiple systems

• Professional, dependable, and meticulous approach

• Comfortable functioning in structured remote settings

• Windows 11 PC (Mac is not supported)

• 16 GB RAM

• Dual monitors

• Webcam and headset

• i5 processor or higher

• Fibre internet with a wired connection (Ethernet cable)

• Backup power solution

• Microsoft Teams / Office 365

• Resume must be submitted in English

• Successful completion of relevant background checks may be necessary for employment

🏝️ Benefits

• Paid weekly in arrears

• Training compensation fully covered

• Fully remote work from home

• Independent contractor position