Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of US-based customer support operations

• Manage inbound and/or outbound customer interactions

• Operate efficiently across various systems

• Deliver customer service in a dynamic environment

• Engage in the necessary hiring process, which includes resume evaluation, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background verification

⛳️ Requirements

• Prior experience in a US BPO / call center setting

• Exceptional verbal and written English skills

• Strong customer service and communication abilities

• Experience dealing with inbound and/or outbound customer interactions

• Capability to multitask and work effectively across different systems

• Professional, dependable, and detail-oriented approach

• Comfortable working in structured remote settings

• Windows 11 PC (Mac systems are not supported)

• 16 GB RAM

• Dual monitors

• Webcam and headset

• i5 processor or better

• Fibre internet with a wired connection (Ethernet cable required)

• Backup power solution

• Proficiency in Microsoft Teams / Office 365

• Resume must be submitted in English

• Successful completion of the relevant background check may be necessary

• Must successfully finish every stage of the hiring process

🏝️ Benefits

• Weekly payments in arrears

• Full payment for training

• Completely remote work from home

• Independent contractor status