This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of US-based customer support operations

• Manage inbound and/or outbound customer interactions

• Operate effectively across various systems

• Deliver customer support in a dynamic and fast-paced environment

• Complete all necessary stages of the hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

• Collaborate with international teams while working remotely from home

⛳️ Requirements

• Prior experience in a US BPO / call center environment

• Exceptional spoken and written English skills

• Strong customer service and communication abilities

• Experience with handling inbound and/or outbound customer interactions

• Capability to multitask and work efficiently across multiple platforms

• Professional, dependable, and detail-oriented approach

• Comfortable in structured remote work settings

• Windows 11 PC (Mac systems are not supported)

• Minimum 16 GB RAM

• Dual monitor setup

• Webcam and headset required

• i5 processor or higher

• High-speed fibre internet with a wired connection (Ethernet cable)

• Backup power solution necessary

• Proficiency in Microsoft Teams / Office 365

• Resume must be submitted in English

• Completion of all stages of the hiring process, including a background check if necessary

• Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, or call center/BPO environments