Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage inbound and/or outbound customer communications

• Operate effectively across various systems

• Thrive in a dynamic, structured remote customer service setting

• Successfully navigate all required phases of the hiring process

• Complete a background check if shortlisted and necessary

⛳️ Requirements

• Prior experience in a US BPO / call center environment

• Exceptional spoken and written English skills

• Strong abilities in customer service and communication

• Experience with inbound and/or outbound customer interactions

• Capability to multitask and work adeptly across multiple systems

• Professional, dependable, and detail-oriented approach

• Comfortable within structured remote working environments

• Windows 11 PC (Mac systems are not supported)

• Minimum 16 GB RAM

• Dual monitor setup

• Webcam and headset required

• i5 processor or above

• High-speed fiber internet with a wired connection (Ethernet cable)

• Backup power solution necessary

• Familiarity with Microsoft Teams / Office 365

• Resume must be provided in English

• Successful completion of relevant background checks may be necessary

• Must fulfill each stage of the hiring process

🏝️ Benefits

• Weekly payments in arrears

• Full payment for training provided

• Fully remote work-from-home opportunity

• Independent contractor position