Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US.

• Manage both inbound and outbound customer interactions.

• Deliver exceptional customer service in dynamic environments.

• Operate efficiently across various systems.

• Collaborate with global teams while working remotely.

• Fulfill all phases of the hiring process, including resume assessment, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background verification.

⛳️ Requirements

• Prior experience in a US BPO or call center setting.

• Proficient in spoken and written English.

• Strong customer service and communication abilities.

• Experience with inbound and/or outbound customer engagements.

• Capability to multitask and operate effectively across multiple systems.

• Professional, dependable, and detail-oriented approach.

• Comfortable in structured remote working conditions.

• Windows 11 PC (Mac systems are not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and headset required.

• i5 processor or higher is necessary.

• Reliable fibre internet with a wired connection (Ethernet cable).

• Backup power solution required.

• Proficient in Microsoft Teams / Office 365.

• Resume must be submitted in English.

• Successful completion of the relevant background check may be necessary.

• Applicants are required to complete all stages of the hiring process.

🏝️ Benefits

• Compensation is paid weekly in arrears.

• Training is fully compensated.

• Opportunity for fully remote work from home.

• Independent contractor arrangement.