This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the development of US-based customer support operations

• Manage both inbound and/or outbound customer interactions

• Deliver exceptional customer service in a dynamic environment

• Efficiently multitask across various systems

• Operate within organized remote settings

• Complete resume evaluations, pre-screen questionnaires, one-way video interviews, pre-screen interviews, live interviews, and background checks as required

⛳️ Requirements

• Prior experience in a US BPO / call center

• Strong proficiency in spoken and written English

• Excellent customer service and communication abilities

• Experience managing inbound and/or outbound customer interactions

• Capability to multitask and operate effectively across multiple systems

• Professional, dependable, and detail-oriented approach

• Comfortable working in structured remote environments

• Windows 11 PC (Mac is not supported)

• 16 GB RAM

• Dual monitors

• Webcam and headset

• i5 processor or better

• Fibre internet with a wired connection (Ethernet cable)

• Backup power solution

• Access to Microsoft Teams / Office 365

• Resume must be submitted in English

• Must complete all phases of the hiring process

• Successful completion of relevant background checks may be necessary

• Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, or call center/BPO environments