This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage both inbound and outbound customer interactions

• Deliver customer service within a dynamic and fast-paced setting

• Demonstrate multitasking abilities and efficient navigation across various systems

• Operate effectively within structured remote work environments

• Successfully complete all necessary steps in the hiring process: resume assessment, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background verification

⛳️ Requirements

• Prior experience in a US BPO or call center environment

• Proficient in spoken and written English

• Exceptional customer service and communication abilities

• Experience managing inbound and/or outbound customer interactions

• Capability to multitask and work efficiently across multiple systems

• Professional, dependable, and detail-oriented approach

• Comfort in structured remote working conditions

• Windows 11 PC (Mac is not supported)

• Minimum 16 GB RAM

• Dual monitor setup

• Webcam and headset required

• i5 processor or higher

• Fiber internet connection with a wired setup (Ethernet cable)

• Backup power solution necessary

• Familiarity with Microsoft Teams / Office 365

• Resume must be submitted in English

• Successful completion of a relevant background check may be necessary

• Fulfillment of all hiring process stages is required

• Experience in Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, and Call Center / BPO environments is valued