This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US

• Manage both inbound and outbound customer communications

• Operate effectively across various systems in a dynamic customer service atmosphere

• Fulfill all required phases of the hiring process, which includes resume evaluation, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background verification

• Work remotely from home as a member of international customer service teams

⛳️ Requirements

• Prior experience in US BPO / call center settings

• Exceptional spoken and written English skills

• Strong abilities in customer service and communication

• Experience in managing inbound and/or outbound customer interactions

• Capacity to multitask and work effectively across various systems

• Professional, dependable, and detail-oriented approach

• Comfortable functioning in structured remote work environments

• Windows 11 PC (Mac systems are not supported)

• 16 GB RAM

• Dual monitor setup

• Webcam and headset

• i5 processor or better

• Fibre internet with a wired connection (Ethernet cable required)

• Backup power solution

• Familiarity with Microsoft Teams / Office 365

• Resume must be submitted in English

• Successful completion of a relevant background check may be necessary

• Must successfully navigate every stage of the hiring process

• Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, or call center/BPO environments