Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee a designated caseload while ensuring service delivery, productivity, and quality standards are met.

• Cultivate professional relationships with all partners.

• Assist the leadership team by pinpointing issues through predefined escalation pathways.

• Supervise and monitor the status of all ongoing work-in-progress issues.

• Identify and resolve issues to guarantee timely turnaround times.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance requirements related to member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• A minimum of 1 year of experience in a high-volume or customer-oriented environment.

• At least 6 months of experience in the healthcare field.

• High school diploma or GED is required.

• Strong quantitative or analytical abilities aimed at problem-solving.

• Proficient in data manipulation and accurate data entry.

• Advanced skills in Google Suite or Microsoft Office.

🏝️ Benefits

• An additional $1.00 per hour upon successful completion of the bilingual assessment.

• Employee benefits package.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.

• Occasional travel for team meetings and company events.