Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors across various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Establish productive working relationships with all partners.

• Assist the leadership team by identifying issues through designated escalation pathways.

• Monitor and track the status of assigned work-in-progress issues.

• Escalate and resolve issues to guarantee timely turnaround times.

• Engage in process enhancement initiatives.

• Adhere to operational, regulatory, and compliance standards regarding member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Execute other tasks as assigned.

⛳️ Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• Over 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED required.

• Strong quantitative or analytical skills aimed at problem-solving.

• Experience in accurate data manipulation and entry.

• Proficiency in Google Suite or Microsoft Office at an advanced level.

🏝️ Benefits

• An additional $1.00 per hour upon successful completion of the bilingual assessment.

• Comprehensive employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance coverage.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.