Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire a thorough understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee a designated caseload while upholding service delivery, productivity, and quality standards.

• Build effective working relationships with all partners involved.

• Assist the leadership team by pinpointing issues via established escalation pathways.

• Monitor and track the status of all ongoing work-in-progress issues.

• Elevate and resolve issues to guarantee timely responses.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards pertaining to member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• Full professional proficiency in both Spanish and English, encompassing reading, writing, and speaking.

• At least 1 year of experience in a high-volume or customer-oriented environment.

• A minimum of 6 months of experience in healthcare.

• High school diploma or GED.

• Strong quantitative or analytical abilities aimed at problem-solving.

• Experience in accurately manipulating and entering data.

• Proficient in Google Suite or Microsoft Office at an advanced level.

🏝️ Benefits

• An additional $1.00 per hour may be available upon successful completion of the bilingual assessment.

• Comprehensive employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.