Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Acquire a thorough understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Manage a designated caseload while upholding service delivery, productivity, and quality standards.

• Establish and nurture working relationships with all stakeholders.

• Identify challenges through established escalation pathways to assist the leadership team.

• Monitor and track ongoing issues assigned to you.

• Escalate and resolve problems to guarantee timely turnaround.

• Engage in process enhancement initiatives.

• Adhere to operational, regulatory, and compliance guidelines concerning member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Execute other responsibilities as assigned.

• Report directly to the Concierge Operations Manager.

⛳️ Requirements

• Must be bilingual in Spanish and English, possessing full professional proficiency in reading, writing, and speaking.

• A minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED is required.

• Strong quantitative or analytical skills aimed at problem-solving.

• Experience in accurate data manipulation and entry.

• Proficient in Google Suite or Microsoft Office applications.

🏝️ Benefits

• Additional $1.00 per hour upon successful completion of the bilingual assessment.

• Comprehensive employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical insurance options.

• Dental insurance coverage.

• Vision insurance plans.

• 11 paid holidays annually.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance coverage.

• Paid wellness time and reimbursement opportunities.

• Option to work remotely from home.

• Occasional team meetings and company events.