Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver assistance and services to providers and members within a federal contact center.

• Skillfully address customer inquiries through effective problem-solving.

• Foster a positive team environment.

• Guarantee that callers receive the utmost level of customer service.

• Begin taking calls following the completion of virtual paid training.

• Engage with customers and internal stakeholders in both English and French.

• Commit to 7.5 hours per day, Monday through Friday, starting with evening shifts.

• Provide support to providers and members across Canada during core hours of 7am–10pm AT.

• Ensure the home workspace is secured before stepping away.

⛳️ Requirements

• Availability to work varying shifts between 7am–10pm from Monday to Friday.

• Customer service or health training and education, and/or relevant work experience.

• Minimum of a high school diploma.

• Ability to focus, maintain a high level of attention to detail, and sit while using a computer and headset for extended periods.

• A minimum of 2 years of Contact Centre experience is beneficial for success in this role.

• Strong technical skills and capability to multitask across various software applications.

• Problem-solving skills and a quick learning capacity.

• Fluent bilingualism in English and French, both written and verbal.

• Reliability Status Clearance (Enhanced Level B), which includes fingerprinting, criminal record check, and credit check.

• Must have lived in Canada for at least 5 years.

• Must possess Permanent Resident or Citizenship Status.

• A private, secure, quiet, distraction-free home working area with locked doors and perimeter.

• Approved home internet network.

• Capability to work evening shifts after training.

🏝️ Benefits

• Monday to Friday shifts concluding at 10 pm AT / No overnight shifts / No weekends.

• Comprehensive virtual paid training program.

• Permanent full-time position with growth opportunities.

• Flexible work arrangements and work-life balance, including remote and hybrid work options.

• Comprehensive health, vision, and dental insurance fully covered by the employer starting on your first day.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual Incentive Bonus.

• Paid vacation.

• An additional week of vacation gifted in the first year.

• Optional Vacation Purchase Program.

• Opportunities for professional development.

• Supportive leadership.

• Recognized award-winning culture.