Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Support daily call volume, prioritizing service level excellence

• Deliver accurate and professional resolutions to customer inquiries

• Meet customer needs through various channels, including phone, email, and written communication

• Adhere to Quality Assurance standards and other essential performance metrics

• Manage and resolve escalated issues in a professional manner

• Serve as the first point of contact for all customer inquiries on behalf of Globe Life Inc.

• Communicate effectively to resolve each customer issue

• Contribute to departmental and company initiatives as required

• Execute all other assigned duties

⛳️ Requirements

• High school diploma or equivalent qualification

• Minimum of 1 year of customer service experience in a related position

• Bilingual proficiency in Spanish and English, including speaking, reading, and writing

• Exceptional verbal, written, and listening communication skills

• Capability to ask insightful questions, understand concerns, and address objections

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general internet usage

• Ability to quickly learn new computer systems

• Familiarity with customer service principles and practices

• Team-oriented attitude with a dedication to achieving team and organizational objectives

• Strong listening skills to comprehend client needs and surpass service and quality expectations

• Professional and friendly demeanor with a talent for swiftly establishing rapport with customers

• Detail-oriented approach with adaptability in scheduling

• Willingness to work shifts and overtime as required

• Capacity to sit for 90% of the workday, involving extensive computer and phone use

• Consistent and reliable attendance for assigned shifts

• Availability for full-time and/or part-time work based on job requirements

🏝️ Benefits

• Competitive salary reflecting your skills and contributions

• Comprehensive health, dental, and vision insurance options

• Extensive life insurance benefits

• Retirement plans, including a company-matched 401k and pension plan

• Paid holidays and vacation time

• Parental leave

• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals

• Company-funded counseling services for mental health, stress management, and work-life balance

• Eligibility for continued education reimbursement

• Company-sponsored FLMI and ICA courses

• Discounted tickets for Texas Rangers games