Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service while addressing inquiries and issues promptly and professionally through various systems.

• Strive for first-contact resolution and ensure high customer satisfaction while adhering to operational standards.

• Serve as the initial point of contact for Globe Life customer inquiries.

• Communicate effectively to resolve each customer issue.

• Support departmental and company initiatives as required.

• Manage daily call volume while prioritizing service level agreements.

• Provide accurate solutions to customer inquiries via phone, email, and written correspondence.

• Meet customer needs during every interaction.

• Fulfill Quality Assurance criteria and key performance indicators.

• Carry out additional duties as assigned.

• Work from Monday to Friday with no weekend phone responsibilities.

⛳️ Requirements

• Minimum of 1 year of experience in customer service within a similar role.

• Proficient in speaking, reading, and writing in both Spanish and English.

• High school diploma or equivalent qualification.

• Exceptional verbal and written communication skills in both Spanish and English.

• Strong listening skills with the ability to ask probing questions, understand concerns, and effectively address objections.

• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.

• General familiarity with the Internet for business purposes.

• Ability to learn new computer systems quickly.

• Understanding of customer service principles and practices.

• Professional demeanor with a friendly attitude, capable of building rapport with customers rapidly.

• Flexible scheduling availability.

• Detail-oriented with a focus on accuracy.

• Ability to handle escalated issues professionally and effectively.

• Significant computer and phone usage required.

• Capacity to sit for 90% of the workday.

• Willingness to work shifts and overtime as needed.

• Consistent and reliable attendance during assigned shifts.

• Capability to work full-time and/or part-time depending on position requirements.

🏝️ Benefits

• Competitive compensation that reflects your skills and contributions.

• Comprehensive health, dental, and vision insurance options.

• Extensive life insurance benefits.

• Retirement plans, including a company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave benefits.

• Subsidized all-in-one subscriptions that promote fitness, mindfulness, nutrition, and sleep.

• Company-funded counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-paid FLMI and ICA course opportunities.

• Discounts on Texas Rangers tickets.