Bilingual Customer Service, Business Market

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to customer inquiries via phone or email regarding billing and mobility services.

• Deliver essential information to customers to guarantee their satisfaction.

• Handle each call or email with confidentiality, accuracy, courtesy, and efficiency.

• Advocate for Canada's leading 5G network as a solution for customers.

• Assist business clients of Canada’s largest telecommunications provider with mobility services.

⛳️ Requirements

• Bilingual in English and French is essential for interacting with customers in Canada.

• Responding to customers in English is required 50% to 70% of the time.

• Prior experience in the telecommunications field is beneficial.

• Must be available to work 5 days a week, up to 40 hours, from Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time.

• Must reside in the province of Québec or New Brunswick.

• A high-speed internet connection of at least 25 MBPS is required.

• A secure and quiet workspace is necessary.

• A strong interest in technology and new, emerging trends is preferred.

• Must be friendly and customer-focused, with a commitment to meeting quality standards.

• Excellent communication skills are required.

• Strong analytical skills and the ability to manage complex customer accounts are essential.

• Proficiency in Microsoft Suite, including Office, Excel, PowerPoint, and Word, is required.

🏝️ Benefits

• Monthly performance-based incentives.

• Comprehensive, fully-paid training and coaching program.

• Complete benefits package after six months, which includes extensive medical, dental, and life insurance.

• Additional RRSP contributions.

• Significant discounts on insurance, telecommunications products, and services.

• Work schedule limited to weekdays only.

• Opportunity to work from home.

• Equipment will be provided.