Bilingual Customer Service Agent – English/Spanish

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Professionally handle incoming calls for a range of businesses.

• Accurately record messages and convey information clearly.

• Assist callers with empathy and a high level of professionalism.

• Input data into company systems while engaging with callers.

• Communicate effectively with team members and supervisors.

• Contribute to creating a positive experience for every caller.

• Deliver customer support for businesses throughout the United States and Canada.

⛳️ Requirements

• Proficient in both spoken and written English and Spanish.

• Excellent customer service abilities.

• Clear and professional communication skills.

• Friendly and polished phone demeanor.

• Reliable and punctual.

• Strong spelling and typing proficiency.

• Capable of multitasking while managing calls.

• Team-oriented mindset.

• Dedicated, quiet workspace free from noise and distractions.

• High-speed wired internet connection; Wi-Fi is not permitted.

• Flexibility to adhere to the required schedule.

• Availability for one weekend shift per week is mandatory.

• Must be available during holidays.

• Successfully pass a pre-employment drug screening and background check.

• Previous experience in a call center or answering service is advantageous.

🏝️ Benefits

• Stable full-time employment.

• Weekly pay with direct deposit.

• Convenience of working from home.

• Supportive team environment.

• Company-provided equipment.

• Medical, dental, and vision insurance.

• Telemedicine benefits.

• Flexible Spending Accounts (Section 125 plans).

• 401(k) plan.

• Paid Time Off.

• Attendance bonus of an additional $2/hour after 90 days.