Bilingual Customer Service Agent, Disability Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries about products and services through phone or email communications.

• Assess customer issues and provide solutions or the necessary follow-up actions.

• Handle service or billing inquiries, including refunds, exchanges, and adjustments to bills.

• Update customers on claim investigations and communicate planned adjustments.

• Forward unresolved complaints to the relevant internal departments.

• Keep thorough and precise records of customer interactions and the actions taken.

• Offer a professional, customer-centric experience while adhering to productivity standards.

⛳️ Requirements

• A degree in any discipline.

• Over 2 years of experience in customer service.

• 2 to 4 years of experience managing customer inquiries and complaints.

• Proficiency in accurately documenting and recording customer information and interactions.

• Familiarity with Microsoft Outlook and data entry systems.

• Bilingual proficiency in French and English.

• Experience in managing billing adjustments, refunds, or service resolutions.

• Background in both inbound and outbound call environments.

• Customer service experience in corporate, financial, insurance, or medical sectors.

• Understanding of issue escalation procedures.

• Capability to handle high call volumes or inquiries while upholding service quality.

• Strong attention to detail.

• Excellent interpersonal skills.

• Ability to work independently.

• Effective time management skills.

🏝️ Benefits

• 11-month contract.

• Full-time position of 37.50 hours per week.

• Flexible remote work options.