Bilingual Customer Service Agent, Disability Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries related to products and services via phone or email.

• Diagnose customer issues and offer solutions or necessary follow-up actions.

• Handle service or billing issues, including refunds, exchanges, and adjustments to bills.

• Provide customers with updates on claim investigations and any planned modifications.

• Forward unresolved complaints to the relevant internal departments.

• Keep comprehensive and precise records of customer interactions and the measures taken.

• Ensure a professional, customer-centric experience while achieving productivity goals.

⛳️ Requirements

• A degree in any discipline.

• At least 2 years of experience in customer service.

• Between 2 to 4 years of experience in managing customer inquiries and complaints.

• Proficient in accurately documenting and recording customer data and interactions.

• Familiarity with Microsoft Outlook and data entry systems.

• Bilingual proficiency in French and English.

• Experience in processing billing adjustments, refunds, or service resolutions.

• Experience in both inbound and outbound call environments.

• Customer service background in corporate, financial, insurance, or medical contexts.

• Understanding of issue escalation procedures.

• Capability to handle a high volume of calls or inquiries while ensuring service quality.

• Strong attention to detail.

• Excellent interpersonal skills.

• Ability to work autonomously.

• Effective time management skills.

🏝️ Benefits

• 11-month contract

• Full-time position: 37.50 hours per week