Bilingual Customer Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to users via phone and the chat platform.

• Guide customers through their entertainment journey on lotoquebec.com.

• Aid in the initial setup of customer accounts.

• Clarify deposit and withdrawal options while addressing responsible gaming principles.

• Offer basic technical support, which includes account creation, troubleshooting, restarting, and navigation.

• Help customers with all products available on the website.

• Present the various products, services, and features offered.

• Support customers with their registration for the 2nd Chance promotion.

• Address inquiries related to deposits, withdrawals, promotions, transactions, and account access.

• Execute account actions following established procedures.

• Ensure the accuracy, confidentiality, and quality of responses.

• Promote responsible gaming practices.

• Maintain positive, professional, and personalized communication.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of pertinent customer service experience.

• Proficiency in spoken and written French.

• For bilingual roles, proficiency in spoken and written English is required.

• A minimum typing speed of 30 words per minute.

• Strong computer skills and familiarity with contact center systems.

• Excellent analytical and problem-solving abilities.

• Clear verbal and written communication skills.

• Good judgment, attention to detail, and professionalism.

• Diplomatic, tactful, and courteous demeanor.

• Capability to work collaboratively in a fast-paced and ever-changing environment.

• Availability to work between 20 to 40 hours per week, including evenings and weekends, from 8:00 a.m. to 11:00 p.m.

• A high-speed Internet connection with a minimum speed of 60 Mbps.

• A secure, quiet workspace located in Quebec.

🏝️ Benefits

• Competitive hourly wage of $18.50.

• Additional bilingual premium of $1.50 per hour after training, where applicable.

• The convenience of working from home with provided equipment.

• Fully compensated training and coaching program.