Bilingual Customer Service, 2nd Shift

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage a significant volume of incoming customer inquiries in both Spanish and English.

• Promote supplementary products during every customer interaction.

• Provide assistance to customers with inquiries and tailor the experience for every caller.

• Verify refunds, process payments, place orders, and analyze account information.

• Report directly to a designated Customer Service Supervisor.

• Adhere to a consistent full-time schedule that includes a weekend shift each week.

⛳️ Requirements

• Must be a resident of Virginia or another approved QVC state.

• At least 12 months of customer service experience is required.

• Proficient in bilingual communication in Spanish and English.

• Capable of learning and functioning effectively in a virtual environment.

• Ability to communicate in various styles to accommodate different customers.

• Proficient in navigating multiple systems and screens.

• Must have a distraction-free work-from-home setup.

• Must provide your own Microsoft 11 computer and any additional equipment that meets QVC's system requirements.

• Ability to troubleshoot personal technical issues and collaborate with IT as necessary.

• Must be available to work on weekends, holidays, and during additional hours as needed.

• The full-time schedule will not be Monday through Friday and will include a weekend shift each week.

🏝️ Benefits

• $0.60 bilingual differential.

• Additional shift differentials and incentives where applicable.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.

• Health care benefits starting from day one.

• 401(k) plan.

• Tuition reimbursement benefits.