Bilingual Customer Service, 2nd Shift

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a significant volume of inbound customer inquiries in both Spanish and English.

• Present additional products during each customer interaction.

• Assist customers with inquiries while tailoring each caller’s experience.

• Verify refunds, process payments, place orders, and analyze account information.

• Report to a designated Customer Service Supervisor.

• Maintain a consistent full-time schedule that includes one weekend shift each week.

⛳️ Requirements

• Must reside in Texas or an approved QVC state.

• At least 12 months of experience in customer service.

• Ability to provide a distraction-free work-from-home setting.

• Capable of learning and operating in a virtual environment.

• Effective communication across various styles.

• Proficient in navigating multiple systems and screens.

• Must provide your own Microsoft 11 computer and any additional equipment that meets QVC's computer system requirements.

• Ability to troubleshoot technical issues independently, collaborating with IT as necessary.

• Must be available to work on weekends, holidays, and additional hours.

• Must adhere to a consistent full-time schedule that is not limited to Monday–Friday and includes a weekend shift each week.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Employee discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement program.