Bilingual Customer Experience T3 Specialist, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide real-time assistance to customers, concentrating on prescription delivery inquiries and Instacart Health initiatives, including Fresh Funds.

• Deliver prompt and effective solutions to intricate and evolving customer challenges.

• Communicate clearly, empathetically, and professionally in all interactions.

• Engage directly with customers, shoppers, pharmacists, and retail partners.

• Recognize trends in customer feedback and work with the Manager to optimize processes and enhance results.

• Resolve application issues and address delivery concerns.

• Assist with prescription delivery inquiries and related topics.

⛳️ Requirements

• Over 1 year of experience in customer service or call center roles.

• Ability to thrive in high-pressure situations.

• Exceptional communication skills, professional phone etiquette, and strong writing abilities.

• Proficiency in Spanish, both spoken and written.

• Comfortable and skilled in using web-based support platforms and mobile applications (iPhone/Android).

• Capable of multitasking, prioritizing, and solving problems in a fast-paced and ever-changing environment.

• Demonstrates empathy, customer advocacy, and sound judgment.

• Preferred: experience in delivery-focused customer support, especially with delivery applications.

• Preferred: knowledge of inbound customer service calls and/or HIPAA-compliant settings.

• Preferred: experience in a fast-paced, metrics-oriented contact center.

• Preferred: familiarity with Salesforce, Geneys, Admin, or similar platforms.

• Preferred: ability to recognize trends and offer feedback for ongoing improvement.

• Availability for Monday-Friday 9:00 AM-6:00 PM ET or Friday-Tuesday 9:00 AM-6:00 PM ET.

🏝️ Benefits

• Flexible work options: employees can work from home, an office, or a coffee shop.

• Regular in-person events to foster community engagement.

• Equity grant for new hires.

• Annual refresh grants.

• Competitive compensation and benefits aligned with market standards.