Bilingual Customer Experience Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Address customer inquiries and concerns through phone, chat, and email in both English and Spanish

• Inform customers about self-service options available

• Ensure timely follow-up when a resolution requires further investigation and keep customers updated

• Diagnose common browser and internet-related issues and escalate more complex cases

• Monitor patterns and highlight emerging trends to the team

• Maintain a professional and positive attitude in every customer interaction

• Achieve interaction-handling metrics, including response time, handling time, and after-contact work

• Be consistently reliable and communicate proactively when unable to meet commitments

⛳️ Requirements

• Proficient in both English and Spanish (mandatory); preference for native English speakers

• Attentive listener with a positive, energetic approach to assisting others

• Innovative problem solver who can think quickly and adapt to new information

• Self-motivated individual who takes initiative and sees tasks through to completion

• Excellent written and verbal communication skills along with strong typing proficiency

• Capable of multitasking across various software platforms concurrently

• Detail-oriented and well-organized

• Knowledgeable about common web browsers, including Chrome, Safari, and Edge, as well as basic internet concepts

• Experience with Microsoft Office Suite (preferred)

• Availability to work from 11:30am–8pm ET or 8:30am–5pm PT

• Must reside in the United States

🏝️ Benefits

• Opportunity for growth — enhance your skills and advance your career with us

• Emphasis on a growth and change mindset — while enjoying the process of doing great work