Bilingual Customer Care Agent, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle 70–90 phone calls daily while delivering outstanding customer service.

• Respond to customer emails swiftly, addressing inquiries and concerns with professionalism.

• Support other departments with policy procedures and necessary adjustments.

• Guide pet owners in understanding their coverage options, reviewing claims, and managing both new and existing policies.

• Work collaboratively with team members to foster a supportive and efficient work atmosphere, sharing knowledge and resources.

• Navigate emotionally challenging, intense, and stressful situations with poise and resilience.

• Perform additional duties as required.

⛳️ Requirements

• Previous experience in a customer service position, ideally within a call center environment.

• Strong mental and emotional fortitude; capable of managing difficult customer interactions with patience and professionalism.

• Excellent interpersonal and communication abilities, including empathy and the skill to build rapport with customers.

• Flexibility and the capacity to multitask in a fast-paced and demanding setting.

• Basic technical proficiency; comfortable using multiple software applications across various screens.

• A sincere desire to positively impact customers’ experiences and assist them in finding solutions.

• Fluency in both English and Spanish, encompassing reading, writing, and speaking both languages fluidly and without hesitation.

• Availability to work the designated M–F and Saturday EST shifts.

• Full-time commitment is required.

🏝️ Benefits

• Comprehensive full medical, dental, and vision insurance.

• Basic Life Insurance provided at no cost to the employee.

• Company-sponsored short-term and long-term disability coverage.

• 12 weeks of fully paid Parental Leave.

• Health Savings Account (HSA) available.

• Flexible Spending Accounts (FSA) offered.

• Retirement savings plan included.

• Personal Paid Time Off (PTO) provided.

• Paid holidays and a company-wide Wellness Day off.

• Paid time off for volunteering at nonprofit organizations.

• Pet-friendly office environment.

• Commuter Benefits available.

• Group Pet Insurance offered.

• On-the-job training and skills development opportunities.

• Employee Assistance Program (EAP) provided.