Bilingual Credit Analyst

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Manage incoming phone calls from stakeholders, dedicating the majority of your time to the phone system

• Assess, validate, and confirm information through document analysis, internet research, and phone communications to efficiently fund compliant deals

• Deliver exceptional customer service and nurture relationships with stakeholders

• Address and document dealer inquiries that are not related to the funding process

• Oversee license, title, audit, and inventory matters to ensure dealer pipelines remain operational

• Welcome and onboard new dealers by providing initial funding support

• Identify and bridge knowledge gaps with stakeholders

• Operate independently in a dynamic environment and adjust to changes effectively

• Fulfill all other assigned responsibilities while adhering to departmental attendance standards

⛳️ Requirements

• Fluency in both spoken and written Spanish

• Proficiency in Microsoft Word, Excel, and Outlook

• Ensure compliance with company policies, processes, and legal standards

• Availability to work Saturday shifts with a compensatory flex day during the regular work week in the non-peak season

• Willingness to work mandatory overtime during peak season (January through April) and at month-end

• High-speed internet connection with a minimum download speed of 15mbps

• Capability to interpret existing rules/guidelines and apply them effectively to make informed decisions

• Experience in reviewing contracts/legal documents with keen attention to detail

• Background in customer service within a call center setting

• Experience interacting with auto dealers in current or previous roles

• Flexibility to work a varied schedule, including at least two Saturdays each month

• Availability to work six days a week during peak season

• Required degrees must be obtained from accredited institutions or be equivalent

🏝️ Benefits

• Unlimited monthly bonus potential based on individual performance, targeting 25% of base wages earned during the month

• 401(K) matching

• Adoption assistance

• Parental leave

• Tuition reimbursement

• Comprehensive medical, dental, and vision coverage

• Unique benefits that contribute to making us a Great Place to Work

• Coverage for travel expenses related to mandatory trips to our Southfield, Michigan headquarters