Bilingual Coach – English/Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Onboard, activate, and oversee members to ensure a smooth coaching experience.

• Conduct virtual coaching sessions via video or phone, lasting 15 or 30 minutes.

• Engage with members to establish goals, manage care, and maintain motivation.

• Offer education on healthy eating, meal planning fundamentals, and lifestyle strategies.

• Utilize AI-driven tools and data insights to enhance member support and coaching.

• Perform daily member rounding and complete progress notes and chats within 24 business hours.

• Review and provide feedback on metrics including glucose, weight, sleep, movement, nutrition adherence, and app engagement.

• Adhere to standardized operating procedures for member management, session structure, and escalations.

• Collaborate with coaching colleagues, healthcare providers, registered nurses, and operations teams.

• Engage in pilot programs, workflow adjustments, and gathering member testimonials.

• Provide weekend and holiday on-call support approximately 2–4 times per year, along with unplanned PTO visit coverage.

• Maintain a high-volume, uncapped caseload, adjusting shifts according to business needs.

• Ensure a HIPAA-compliant remote work environment with reliable internet for video sessions.

• Achieve productivity and quality benchmarks while adapting to evolving tools and processes.

⛳️ Requirements

• Minimum of 2 years' experience in a metabolic health coaching role or within a dietitian setting.

• Experienced in integrating motivational interviewing and behavior-change coaching with metrics-driven, AI-informed guidance.

• Proficient in navigating complex technologies, including remote member applications, AI systems, and internal dashboards.

• Ability and willingness to manage a high-volume, uncapped caseload.

• Comfortable working within a fixed schedule, following standardized SOPs and a structured coaching model.

• Flexibility and adaptability to frequent changes in processes, tools, and schedules.

• Fluency in Spanish is a significant advantage.

• Applicants must be authorized to work for any employer in the U.S.

• Twin is unable to sponsor or assume sponsorship of an employment visa.

• Preferred: experience supporting cardiometabolic conditions such as T2D, pre-diabetes, and obesity.

• Preferred: experience in startup or high-growth environments.

• Preferred: experience in delivering back-to-back coaching via video calls.

• Preferred: W-2 employee-model coaching or clinical experience.

• Preferred: strong computer skills, including Google Workspace, Slack, and EHR.

🏝️ Benefits

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents.

• 8 weeks of 100% paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision for you.

• 80% healthcare, dental, and vision coverage for your family.

• Health Savings Account and Flexible Spending Account options.

• 401k retirement savings plan.

• Remote work arrangement.

• Competitive compensation package.

• High level of flexibility.