Bilingual Scheduling Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a high volume of inbound and outbound calls to arrange, modify, or cancel patient appointments across various specialties.

• Collect and confirm complete and accurate patient demographic and insurance information during the scheduling process.

• Conduct basic real-time checks for insurance eligibility.

• Inform patients about copayments, outstanding balances, and necessary referrals/prior authorizations prior to their visits.

• Adhere to provider-specific scheduling templates, visit-type regulations, and clinical protocols.

• Make outbound reminder calls and follow up on missed appointments and no-shows.

• Manage recall waitlists to ensure provider calendars remain fully booked.

• Address patient inquiries and handle sensitive interactions with empathy and care.

• Appropriately escalate complex issues as needed.

• Ensure compliance with HIPAA regulations, patient privacy laws, and IKS operational standards.

• Achieve or surpass daily performance targets for call handling time, scheduling accuracy, quality assurance ratings, and attendance.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Bilingual skills are required.

• Minimum of 1 year of experience in a healthcare contact center, medical scheduling, or patient access position.

• Knowledge of medical terminology, insurance types (Commercial, Medicare, Medicaid), and fundamental RCM concepts.

• Proficiency in using Electronic Health Record (EHR) and Practice Management (PM) scheduling software.

• Excellent phone etiquette, active listening skills, and a compassionate approach to patient care are essential.

• High accuracy in data entry for patient registration and insurance information capture is required.

• Capability to manage anxious or frustrated patients with professionalism and composure.

• Ability to navigate multiple software applications simultaneously in a fast-paced environment.

• Strong self-management abilities in a high-volume remote call center environment.

• Must meet full-time employee eligibility criteria for benefits.

🏝️ Benefits

• Benefits available after 3 months of employment (1 month of training counts towards your employment start date).

• Healthcare coverage.

• Paid time off.

• Competitive benefits package.