Bilingual Client Intake Specialist, Spanish & English

This is a fully remote position, open to applicants in Colombia, +3 more countries.

📋 Description

• Act as the main point of contact for client communications via calls, emails, and social media, delivering professional bilingual support in Spanish and English.

• Evaluate inquiries, determine client needs, arrange consultations, and assist prospective clients throughout the intake process.

• Establish strong relationships with clients, follow up on inquiries, and facilitate the conversion of leads into retained clients while achieving monthly sales and consultation goals.

• Oversee calendars, inboxes, communications, and deadlines, providing daily operational assistance to the management team.

• Keep precise and current client records in CRM systems, documenting interactions, follow-ups, and intake status.

• Communicate professionally with clients, business partners, and external parties.

• Work collaboratively with attorneys and team members to ensure effective communication, streamlined workflows, and high levels of client satisfaction.

⛳️ Requirements

• At least 2 years of experience in client relations, customer service, administrative support, or a similar position (required).

• Bachelor's degree in communications, business administration, or a related discipline is preferred.

• Proficient in both Spanish and English, with excellent written and verbal skills (required).

• Previous experience with a U.S.-based law firm, ideally with a focus on immigration law (highly preferred).

• Knowledge of CRM software, virtual communication tools, and scheduling applications.

• Competent in Microsoft Office Suite, email management systems, and virtual collaboration platforms.

• Strong interpersonal abilities, meticulous attention to detail, and capacity to manage multiple tasks.

• Dependable internet connection and a dedicated home office setup.

• Experience with social media communication platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

• Standard working hours of 8:00 AM to 5:00 PM Pacific Time (PST), subject to operational needs.

• Application may require a brief video assessment simulating a role-specific scenario.

🏝️ Benefits

• Comprehensive training designed to ensure your success in the role.

• Continuous opportunities for professional growth and career progression.

• Supportive and empowering culture within a global team.

• Flexible scheduling to enhance productivity and maintain work-life balance.

• Enjoy working from home with no commuting required.

• Holiday pay for all U.S. federal holidays recognized by the firm.

• Performance-based bonuses to acknowledge your contributions.

• Regular remuneration reviews to guarantee fair and competitive pay.