This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and uphold child support responsibilities of accountable parents.

• Coordinate child support initiatives with legal, judicial, and public entities.

• Convey child support obligations and essential information to guarantee compliance.

• Interact with clients and other stakeholders through phone, email, correspondence, and in-person meetings.

• Gather details and meticulously document pertinent information.

• Execute additional professional duties as assigned by the supervisor.

• Report to the Child Support Customer Services Representative Supervisor.

• Assist DCSS efforts in locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and managing child support payments collection and distribution.

⛳️ Requirements

• Must be proficient in both Spanish and English.

• Bachelor's degree from an accredited college or university; alternatively, a high school diploma/GED plus two (2) years of relevant job experience; or one (1) year of experience in the role of Child Support Customer Services Representative 1 (SST090) or a comparable position.

• High school diploma/GED plus two (2) years of relevant job experience; or one (1) year of experience in the role of Child Support Customer Services Representative 1 (SST090) or a comparable position.

• May be required to undergo pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.

• Educational qualifications must be recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

• Must provide verified degrees, diplomas, and licenses where applicable.

• May be required to assist in fulfilling department emergency responsibilities as a condition of employment.