Bilingual Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Management of designated projects and/or cases.

• Compliance with general company processes.

• Telephone support: Implementing call-center programs to provide telephone assistance to patients, healthcare professionals, and funding bodies.

• Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance checks, therapy disruption/discontinuation monitoring, adverse event reporting, and collaboration with primary healthcare providers.

• Implement pharmaceutical and biotechnology-related market research initiatives involving physicians, patients, pharmacists, or other allied health professionals.

• All patient programs are designed based on casework methods and include a considerable volume of outbound calls.

• Document each activity in the program-specific database.

• Participate in ongoing refresher training and specialized training courses for specific products or programs as deemed necessary by the manager.

• Provide feedback on current protocols, databases, processes, and inter-departmental relationships.

• Maintain clear communication with the manager, pod, and program-trained colleagues regarding case management during anticipated absences.

• Collaborate with managers in the training of new caseworkers, including shadowing and call monitoring.

• Responsible for reporting all Adverse Events to the designated units/departments.

⛳️ Requirements

• Requires comprehensive training in business administration, accountancy, sales, marketing, computer sciences, or related fields.

• Completion of a two-year associate's degree program or an equivalent combination of experience and education.

• A minimum of one (1) year of experience in customer service.

• Bilingual proficiency in French and English is required.

• Ability to multitask effectively.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical fields is an asset.

• Proficient in Word, Excel, and Outlook.

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with automated warehouse operating systems.

• Strong business and financial acumen.

• Excellent analytical and mathematical skills.

• Ability to communicate effectively, both orally and in writing.

• Strong interpersonal and leadership skills.

• Effective organizational skills with a keen eye for detail.

• Ability to consistently meet deadlines.

• Outstanding problem-solving skills, with the capability to resolve issues efficiently and effectively.

• Excellent presentation skills.

• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.