Bilingual Care Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide compassionate, prompt, and solution-oriented customer service to patients, families, referral partners, and healthcare providers.

• Handle incoming calls from families, parents, pediatrician partners, and provider offices efficiently.

• Utilize the EHR system and patient-facing application to register patients, schedule and reschedule appointments, verify insurance, and offer basic EHR support.

• Work collaboratively with therapists and psychiatrists to coordinate appointments and obtain necessary documentation.

• Ensure timely resolution of patient requests for a smooth patient experience.

• Identify and implement process improvements in collaboration with team members.

• Document business processes and standard operating procedures (SOPs).

• Make outbound calls to pediatric offices, patients, and other relevant stakeholders.

• Manage inquiries via phone, email, fax, and mail with precise documentation and timely follow-ups.

• Execute additional administrative tasks and projects as assigned.

• Report directly to the Senior Care Operations Manager.

⛳️ Requirements

• Minimum of 2 years of experience in a physical or virtual provider office (MD) as part of a Care Support Coordinator team is required.

• Experience in pediatric or behavioral health environments is strongly preferred.

• Proven experience in answering phones, communicating with patients and families, verifying insurance coverage, registering patients, and scheduling/rescheduling appointments within an EHR system is required.

• Experience coordinating with clinicians in a healthcare setting to support patient care needs is essential.

• Strong understanding of HIPAA-compliant patient communication protocols is highly desired.

• Experience in documenting workflows and standard operating procedures (SOPs) is strongly preferred.

• A private, enclosed workspace is required to maintain confidentiality during work hours.

• Proficiency in Gmail, Google Workspace (Docs, Sheets), and Microsoft Office Suite (Word, Excel) is required.

• Ability to quickly learn new software systems is essential.

• Excellent verbal and written communication skills in both English and Spanish are required.

• Bilingual proficiency in Spanish is required.

• Ability to excel in a fast-paced environment, manage multiple tasks effectively, and adapt to frequent changes is crucial.

🏝️ Benefits

• Company shut-down between Christmas and New Year's Day.

• 100% remote work environment.

• Meaningful touchpoints with the team.

• Collaborative and supportive work environment.

• Continuous learning culture.

• Professional development opportunities.