Bilingual Cantonese Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Handle incoming calls from consumers, prospective enrollees, and individuals assisting enrollees.

• Respond efficiently to both inbound and outbound communications.

• Record and document inquiries using relevant systems.

• Process healthcare coverage applications via telephone.

• Construct tax households and gather household income information.

• Make eligibility assessments and interpret Marketplace determinations.

• Enroll consumers into various health plans.

• Manage life event changes, demographic updates, disenrollment requests, and special enrollment periods.

• Fulfill requests for materials made by callers via mail, email, or download.

• Provide translation services for callers who speak languages other than English.

• Escalate calls and issues to designated personnel as necessary.

• Participate in meetings and training sessions to stay informed about programs and systems.

• Ensure compliance with confidentiality and privacy policies in all responses.

• Achieve Quality Assurance and other essential performance metrics.

• Follow established safety protocols.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of 6 months of relevant professional experience is required, or an equivalent combination of education and experience.

• Proficiency in English and either Mandarin, Cantonese, or Russian, or proficiency in both Spanish and Haitian Creole.

• Must be fluent in speaking, reading, and translating Cantonese and English.

• Must reside within 100 miles of New York, NY.

• Candidates must currently and permanently live in the Continental US.

• An internet speed of 20 Mbps or higher is necessary.

• A Wi-Fi or Category 5 or 6 ethernet connection to the home router is required.

• Strong skills in data entry and telephone communication are essential.

• Excellent organizational, interpersonal, written, and verbal communication abilities are needed.

• Capability to perform effectively in a fast-paced work environment is a must.

• Ability to handle multiple complex tasks simultaneously is required.

• Team player with the ability to work independently.

• Previous experience with computers, phone systems, and headsets is preferred.

• Customer service experience is advantageous.

• Ability to remain stationary for prolonged periods is necessary.

• Occasionally required to lift, carry, or move items weighing up to 25 pounds.

🏝️ Benefits

• Annual performance-based bonuses.

• Comprehensive Medical, Dental, Vision, Prescription, and partially funded HSA plans.

• Life insurance benefits provided.

• Discounts available on Auto, Home, Renter's, and Pet insurance.

• 401K Retirement Savings plan with Company Matching.

• Paid Time Off (PTO), Holidays, and sick leave offered.

• Coverage for Short and Long Term Disability.

• Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness.

• Recognition Platform available.

• Tuition Reimbursement benefits.

• Employee perks and discounts provided.

• Maximus Wellness Program and Resources offered.

• Paid, comprehensive training included.

• Opportunities for professional development through training programs, workshops, and conferences.