Bilingual Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Support members over the phone with inquiries regarding healthcare benefits, eligibility, and available services.

• Provide friendly and professional customer service in both English and Spanish.

• Investigate member inquiries, address concerns, and assist members in understanding their subsequent steps.

• Precisely document customer interactions and solutions within company systems.

• Collaborate with colleagues and management to enhance the overall customer experience.

⛳️ Requirements

• Must be a current resident of California.

• Bilingual in English and Spanish.

• A minimum of one year of experience in a call center or contact center setting, assisting customers via phone.

• Excellent communication, listening, and problem-solving abilities.

• Proficient in navigating various computer systems while supporting customers via phone.

• Required to complete a pre-employment assessment if chosen to proceed.

🏝️ Benefits

• Comprehensive training along with ongoing coaching.

• Opportunities for learning, growth, and career development.

• Flexible work arrangements / 100% remote options available within California.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Extensive health benefits.

• Educational assistance.

• Leadership and technical development programs.