Bilingual Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both incoming and outgoing calls

• Update policy details and ensure system accuracy

• Maintain up-to-date knowledge of products, processes, and regulations

• Assess customer needs, clarify inquiries, research solutions, and deliver clear responses and options

• Foster strong relationships with customers

• Record every customer interaction thoroughly

• Work together with colleagues to achieve individual and team objectives

• Contribute ideas for process improvements

⛳️ Requirements

• High school diploma or equivalent

• Excellent communication abilities

• Proficient in PC usage, with experience in Windows, Microsoft Office, and online systems

• Quick learner with the ability to adapt to changes

• Strong organizational skills and attention to detail

• A genuine passion for customer service

• Previous experience in a call center or customer service role is preferred, but not mandatory

• Bilingual in English and Spanish (or other languages) is preferred, but not required

• Experience in the healthcare or insurance industry is preferred, but not necessary

• Ability to manage multiple priorities while remaining composed under pressure is preferred, but not required

• Must be able to work from home within the United States

• Availability to work shifts between 8am-8pm ET

🏝️ Benefits

• Practical training provided

• Access to a mentoring program

• Opportunities for career advancement

• Flexible scheduling options with shifts available from 8am-8pm ET

• Detailed benefits information can be found at https://www.exlservice.com/us-careers-and-benefits