Bilingual BDC Representative – EN, FR

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a high volume of inbound and outbound communications through calls, texts, emails, and chat for Sales and Service.

• Engage with leads via the Optimy.ai platform, stepping in where AI tools conclude to address objections and secure appointments.

• Assess customer needs and transform leads into confirmed appointments while ensuring a superior customer experience.

• Reconnect with unsold leads, no-shows, and service opportunities to enhance conversion rates.

• Log customer interactions and track lead progression in the CRM system.

• Implement workflows and scripts that align with performance benchmarks.

• Achieve or surpass KPIs related to appointment setting, show rates, and overall lead conversion.

⛳️ Requirements

• 1–2 years of experience in business development, inside sales, or a call center environment.

• Experience in the automotive sector is advantageous.

• Comfortable utilizing AI-driven communication tools.

• Proficient in automotive CRM platforms such as VinSolutions, eLead, or DealerSocket.

• Exceptional verbal and written communication abilities.

• Strong organizational skills with the capacity to multitask efficiently.

• Demonstrated success in meeting or exceeding appointment-setting and performance metrics.

• Preferred experience in both sales and service BDC roles.

• Familiarity with digital retailing tools and chat platforms is a plus.

🏝️ Benefits

• Incentives based on performance.

• Comprehensive training and mentorship in sales.

• Opportunities for accelerated career advancement.

• Flexible working hours.

• Fully remote work environment.