Bilingual Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Manage non-injury auto claims

• Verify and clarify insurance coverages

• Conduct liability investigations and inform customers of liability outcomes

• Set clear expectations regarding the claims process

• Acquire police reports and witness statements

• Liaise with adjusters from other insurance agencies

• Keep members updated on claim progress

• Investigate, assess, negotiate, and resolve auto and property damage claims

• Oversee a diary system and claims inventory

• Initiate claims and gather loss details from insured individuals, claimants, and other parties involved

• Explain policy coverage and appropriate subsequent actions

• Document claims files and manage correspondence

• Interact with customers and repair facilities

• Ensure adherence to state regulations, policy terms, and operational procedures

• Organize, manage, and pay for repairs, rentals, towing, total losses, and storage

• Apply estimating standards for minor to moderately complex claims

• Complete a 14-week virtual classroom and hands-on training program

⛳️ Requirements

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment utilizing internet, phone, and chat features

• Ability to train and perform the role in a remote environment while meeting work-from-home criteria

• Adjuster's license may be required as mandated by state regulations

• Bilingual in English and Spanish

• Over 2 years of customer service experience in a dynamic setting

• Preferred experience in the Property and Casualty industry

• Willingness to work any shift during 24/7 operating hours, including evenings, weekends, and holidays

• Excellent interpersonal skills and strong computer navigation proficiency

• Capability to manage multiple tasks simultaneously

• Willingness to travel as necessary for divisional/team meetings and other in-person gatherings

• Must possess authorization to work indefinitely in the United States

• CSAA does not offer visa sponsorship

🏝️ Benefits

• Paid 14-week virtual training program

• Annual bonus eligibility / discretionary annual bonus of up to 5% of eligible pay

• 401(k) plan with company match

• Opportunities for career growth, leadership, and mentorship support

• Remote-first flexible work environment

• Reasonable accommodations for qualified applicants and employees with disabilities