Bilingual Administrative Assistant – Fixed Term, 18 Months

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide administrative and clerical assistance throughout the Patient Support Program.

• Handle safety data processing, fulfillment and review tasks, communications, support for field staff, report generation, data maintenance, meeting coordination, filing systems, and general office management.

• Accurately input data into database systems.

• Manage incoming faxes and email communications.

• Execute various ad hoc administrative tasks as needed.

• Process data entry activities for the program from multiple service contact points.

• Oversee email, phone, and fax correspondence.

• Manage the receipt and dispatch of mail.

• Prepare and distribute program letters and materials.

• Collaborate with the team on administrative responsibilities.

• Order office supplies and keep inventory updated.

• Report Adverse Events and Severe Adverse Events in accordance with approved SOPs.

• Complete timesheets, expenses, mileage, and validate CRM reports within established timelines and standards.

• Review program documentation to ensure completeness and consistency, thereby maintaining data accuracy.

• Assist with other tasks assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education along with 2 years of community college, secretarial training, and/or equivalent work experience in office administration services.

• Bilingual proficiency in English and French is mandatory.

• Experience in working with Patient Support Programs is advantageous.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Capability to accurately enter information into various paper and electronic formats.

• Quick learner with adaptability and multitasking skills in a fast-paced, evolving environment.

• High proficiency in information technology, including computers, Microsoft Office, phone systems, and databases.

• Strong typing skills and competent use of computer-based applications.

• Excellent organizational skills and capability to manage shifting priorities.

• Ability to work independently with minimal supervision.

• Maintain confidentiality when handling and managing patient data and information.

• Ability to function effectively in a team setting and collaborate with colleagues.

• Commitment to delivering a high level of service to both internal and external clients.

• Flexibility during periods of growth and organizational changes.

• Proven ability to establish trust and influence at various organizational levels.

• Direct and impactful communication style.

• Outstanding organizational skills and capacity to foster effective working relationships with colleagues, management, and stakeholders.

🏝️ Benefits

• State-of-the-art facilities.

• Flexible work environment that promotes work-life balance.

• Employee Development Program.

• Industry-leading in-house corporate training.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program offering 5 paid days off.

• Paid sick leave.

• Comprehensive benefits package including dental and extended health benefits, AD&D, LTD, and life insurance for employees and dependents.

• RRSP Matching Program.

• Employee & Family Assistance Program.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request during the selection process.