Bid Manager, Customer Support

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take the lead in creating customer support bids by managing scope definition, assumptions, timelines, and submission deliverables.

• Facilitate alignment of costs across service labor, travel, spare parts, subcontractors, and tooling.

• Oversee the complete bid lifecycle, from the receipt of requests to submission and structured handover.

• Examine customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers.

• Act as the main point of contact between technical and commercial teams.

• Organize internal bid reviews that assess technical feasibility, operational readiness, pricing logic, and financial performance.

• Ensure that proposed service solutions are in line with service delivery capabilities, resource availability, and regional limitations.

• Create, validate, and maintain pricing logic and costing models.

• Assist in the development of pricing strategies alongside Service Operations and Finance.

• Document commercial assumptions, exclusions, risks, and strategies for mitigation.

• Standardize proposal templates, service descriptions, and commercial frameworks.

• Enhance pricing logic, cost models, and bid tools.

• Review lessons learned from both successful and unsuccessful bids.

• Ensure adherence to governance requirements, approval matrices, and quality standards.

• Assist in contract clarification and provide a structured handover to service delivery and operations teams after award.

⛳️ Requirements

• A Bachelor's degree in Engineering, Business, Operations, or a related field (or equivalent experience).

• 3–7 years of experience in bid management, proposal management, or service commercial roles.

• Background in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments.

• Strong knowledge of service operations, field service delivery models, and lifecycle support.

• Capability to interpret technical documentation and convert it into clear, executable commercial proposals.

• Excellent project management, communication, and cross-functional coordination skills.

• Experience with automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software.

• Familiarity with service contracts, SLAs, and long-term maintenance agreements.

• Experience in a matrix organization within a service or operations-focused environment.

• Proficient in using CRM, ERP, or bid/proposal management tools.

• Strong organizational and prioritization abilities.

• High level of attention to detail and accuracy.

• Commercial and operational mindset.

• Skills in risk identification and problem-solving.

• Ability to handle multiple bids simultaneously while meeting tight deadlines.

🏝️ Benefits

• Medical and dental premiums completely covered for employees and eligible dependents.

• 401(k) plan with a generous company match.

• Life insurance coverage.

• Long-term disability insurance provided.

• Vision, accident, and critical illness insurance options.

• Generous paid time off policy.

• Paid company holidays.

• Additional flex days available.

• Performance-based bonus potential through the Target Agreement Plan.