Benefits Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to participants regarding relevant plan provisions and available choices

• Address participant questions via inbound calls and occasional outbound communications

• Execute transactions related to participant inquiries with minimal oversight

• Investigate inquiries and deliver precise information while adhering to established protocols

• Clarify participant forms and assist them in completing the necessary documentation

• Return calls promptly and escalate issues as required

• Record participant interactions with thorough and accurate notes in the case management system

• Achieve specified standards for timeliness and accuracy

• Comply with call center metrics, processes, and protocols

• Adjust to client-specific procedures and requirements

• Uphold confidentiality and safeguard sensitive participant and client data

• Adhere to company, client, privacy, and security policies and standards

• Undertake additional responsibilities as assigned

⛳️ Requirements

• Exceptional verbal and written communication abilities

• Outstanding listening and interpersonal skills

• Keen attention to detail and accuracy

• Capability to convey information clearly and professionally

• Proficiency in understanding participant inquiries and offering suitable assistance

• Basic computer proficiency and willingness to learn new systems and processes

• Strong organizational and time-management capabilities

• Ability to work autonomously in a remote setting

• Competence in following detailed procedures and client-specific instructions

• Capacity to maintain professionalism, patience, and a solution-oriented approach when assisting frustrated or upset participants

• Ability to meet established standards for quality, accuracy, productivity, and timeliness

• Dependable attendance and punctuality

• Candidates must reside in an eligible hiring location

• Preferred: experience with defined benefit pension plans

• Preferred: prior experience in benefits administration

• Preferred: previous customer service or call center experience

• Preferred: experience in supporting retirement, pension, or employee benefit programs

🏝️ Benefits

• Work entirely from home

• Comprehensive virtual training provided

• Experience in benefits administration and participant support

• Relatively low call volume

• Health insurance coverage available

• Optional dental and vision programs

• Life and disability insurance offered

• Retirement savings plan included

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business needs