Benefits Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from participants inquiring about retirement and pension benefits.

• Provide assistance with retirement package requests, including clarifying options and necessary documentation.

• Accurately and compliantly update participant records.

• Investigate and resolve inquiries utilizing account details, plan provisions, and system records.

• Clearly and accurately convey benefits information.

• Record calls, actions taken, and resolutions in the appropriate systems.

• Navigate various systems and applications while assisting participants.

• Achieve quality, adherence, and productivity performance metrics.

• Escalate complex or unresolved issues when required.

• Adhere to policies, procedures, and guidelines while safeguarding confidential participant information.

⛳️ Requirements

• Prior call center experience, ideally in a high-volume or fast-paced call environment.

• Excellent and professional communication skills.

• Strong analytical and problem-solving abilities.

• Basic computer proficiency and capability to navigate multiple systems.

• Must be at least 18 years of age.

• High school diploma or GED is required.

• Must successfully complete a criminal background check.

• Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms.

• Must be able to connect to a modem/router using an ethernet cable.

• Must reside in a state where the compensation structure aligns with applicable wage regulations.

🏝️ Benefits

• Paid training.

• Opportunities for career advancement.

• Comprehensive benefit options.

• Positive work environment.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO), including vacation and/or sick leave.

• Potential eligibility for a bonus or incentive based on business needs.